For your convenience, some of our current policies that you may have questions about can be found here.  Please check back periodically for updates.  For questions on policies not found here, please contact us for more information.

Confidentiality:

Your patient records are confidential and no information concerning you as a patient will be released without your written consent with few exceptions listed in the HIPPA Notice of Privacy Practices. Disclosure of your medical information to other providers, attorneys, family members or anyone else must be requested and will require you to sign a release of information. Please refer the HIPAA notice you signed for more detailed information regarding your medical records. By using your insurance, you consent to sharing medical information with your insurance company. This may include but is not limited to a DSM and/or ICD-10 diagnostic code, psychiatric evaluations and psychotherapy notes. 

Insurance and Responsible Parties:

It is your responsibility to confirm your mental health benefits with your insurance company. You are responsible for all co-payments, co-insurance, and deductibles at the time of service. You are responsible for all portions of fees that the insurance does not pay. Your copay will be charged to the card on file. Please notify us of any changes in your insurance policy.  Many insurance plans offer partial coverage for out-of-network providers and/or allow you to count your office visit fee towards your out-of-pocket maximum. Upon request, we will provide you with a “superbill” that you can submit to your insurance company for this type of reimbursement.

No Show/Late Cancellation Policy:

Missed appointments that were not cancelled in advance with at least 24-hour notice will be subject to a fee. The fee for less than 24 hours' notice (from your appointment start time) for the first no show/late cancellation of appointment is $100, additional no show/late cancellations will be charged at $150. Missed appointments of 3 or more may result in discharging from treatment and services, with resources for ongoing care.

Electronic Communication:

While electronic communication is convenient, please do not communicate personal related information via text messaging or email. These communications are not protected and cannot be guaranteed to maintain your privacy as there is a risk of third parties gaining access to your information.  The most secure way to communicate with your provider is in person or through direct messaging in the patient portal.   

Telehealth:

In the case that your appointment is conducted via telehealth, please follow appropriate guidelines:

1. Be in a private location.  2. Be sure you have a strong Wi-fi connection.  3. Be focused on your appointment.  4.  Be in the state of Maryland, D.C., or Virginia  

Telehealth appointments will not be conducted while you are driving a vehicle or are not in a private location. It is your responsibility to be sure you have access and a good connection to your appointment prior to being seen. If you are unable to be seen for these reasons, you will need to be rescheduled and will be charged a NO SHOW/Late Cancellation Fee. Telehealth clients seen remotely must be seen in the state the clinician is licensed in. For example, your clinician may be licensed in Maryland and Virginia, you must be in either of those states to be seen.

Good Faith Estimate:

Right to Receive a Good Faith Estimate of Expected Charges - Under the “No Surprises Act”

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Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.

  • You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.

  • Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.

  • If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.

  • Make sure to save a copy or picture of your Good Faith Estimate. For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises